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+49 611 711857-0
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65719 Hofheim am Taunus
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AppleCare: Your protective shield for every Apple adventure
Apple devices are an investment – AppleCare protects them. Whether it's a single MacBook or a fleet of a hundred iPhones: Denkform advises you on the right AppleCare plan, handles the booking and remains your point of contact in the event of a claim. We also offer our own Denkform warranty extensions for devices and manufacturers outside the Apple ecosystem.
1
Comprehensive protection
Apple's standard warranty covers manufacturing defects – nothing more. AppleCare+ goes significantly further: accidental damage such as cracked screens, liquid damage and component failures are all covered. For businesses with multiple devices, that means predictable repair costs instead of unexpected one-off invoices.
What AppleCare+ covers:
- Accidental damage (screen, housing, liquid)
- Hardware defects beyond the standard warranty period
- Battery replacement when capacity drops below 80%
- Priority repair at Apple Stores and authorised service centres
2
Prioritized support
With AppleCare, your employees and IT teams get direct access to Apple expert support – by phone and chat, prioritised over standard support channels. For larger organisations, Apple also offers dedicated OS Support contracts with tiered service levels.
AppleCare OS Support – enterprise tiers:
- Extra Contact – Extended access for smaller teams
- Select – Prioritised support with faster response times
- Preferred – Dedicated Technical Account Manager
- Alliance – Highest service tier for enterprise environments
Denkform advises you on which tier suits your organisation's size and IT infrastructure.
Covers accident damage and other problems.
Quick access to Apple experts for technical support.
Convenient repair options in Apple Stores or authorized service providers.
Extends the standard warranty for your device.
3
Simple repairs
AppleCare holders benefit from prioritised repair processes. Particularly relevant for businesses: Apple's Self Service Repair programme allows certain repairs using genuine parts to be carried out in-house – ideal for IT departments with their own technician teams.
Your repair options with AppleCare:
- Repair at the Apple Store (Genius Bar, prioritised)
- Authorised Apple service centres nationwide
- Mail-in repair with express replacement
- Self Service Repair for selected models
4
Longer warranty period
Apple devices are typically used for 3–5 years. AppleCare extends warranty coverage accordingly, protecting the entire productive lifecycle of a device. Combined with a leasing agreement, AppleCare provides complete end-to-end cover – from commissioning through to return.
Denkform tip: We book AppleCare directly at the point of purchase – including for larger order quantities and international deliveries. Also ask us about our own Denkform warranty extensions for devices and manufacturers outside the Apple ecosystem.
5
Access to software support
AppleCare is not purely hardware protection. Technical software support is also included: from macOS and iOS configuration queries to iCloud issues, app errors and update guidance. For IT managers running Apple devices in an MDM environment, this is a genuine added benefit.
Software support includes:
- macOS / iOS / iPadOS operating system support
- Configuration and troubleshooting for Apple apps
- iCloud, Apple ID and enterprise integration
- Support for OS updates and migrations
Downloads
FileMaker Go
FileMaker Pro Client
FileMaker Server
Frequently asked questions
By when does AppleCare+ need to be purchased?
AppleCare+ must be taken out within 60 days of the device purchase. We recommend booking it directly at the time of purchase through Denkform – it saves an extra step later.
Is AppleCare available for older devices?
AppleCare+ can only be taken out for new or near-new devices. For older devices outside the AppleCare window, we'll work with you to explore alternatives.
Can AppleCare+ be booked for multiple devices at once?
Yes. For business customers, AppleCare+ is available across larger device quantities. Denkform handles the booking and management centrally for your entire Apple fleet.
Is AppleCare+ genuinely worth it for businesses?
For a single device, the calculation is straightforward. For a fleet of 20, 50 or 100 devices, AppleCare+ typically pays for itself through avoided repair costs after just a few incidents per year – with the added benefit of fixed monthly costs for predictable budgeting.
What is the difference between AppleCare and AppleCare+?
AppleCare is the standard warranty that comes with every Apple device. AppleCare+ is the paid extension programme that additionally covers accidental damage, liquid damage and extends the warranty term.
