High-end support for Apple, Windows and more

Ja. Die Plattform bietet Anbindungen an gängige Systeme, unter anderem Microsoft Intune, CrowdStrike, SentinelOne, Okta und ServiceNow. Welche davon in Ihrem Fall sinnvoll sind, klären wir in der Analysephase.

Jamf ist auf Apple spezialisiert und dort am tiefsten, Relution punktet mit deutschem Hosting und DSGVO-Konformität. NinjaOne ist die richtige Wahl, wenn Sie Mobilgeräte und klassische Endpunktverwaltung in einem Werkzeug zusammenführen wollen. Wir ordnen die drei Optionen für Ihre Situation ein.

Ja. Unternehmenseigene und private Geräte lassen sich parallel abbilden. Auf BYOD-Geräten werden ausschließlich die geschäftlichen Daten verwaltet und geschützt, der private Bereich bleibt unangetastet.

Ja, gerade dafür. Die Konsole ist bewusst schlank gehalten, die Einarbeitung kurz, und Schulung sowie Support sind im Produkt enthalten. Für Teams ohne eigene MDM-Spezialisten ist das ein wesentlicher Vorteil.

Android- und Apple-Mobilgeräte sowie Windows-, macOS- und Linux-Rechner, Server, virtuelle Maschinen und Netzwerkgeräte – alles über dieselbe Oberfläche. Das ist der zentrale Unterschied zu reinen MDM-Lösungen.

Das hängt von Gerätezahl, Standorten und Ausgangslage ab. Eine überschaubare Umgebung ist in wenigen Wochen produktiv, komplexe Migrationen mit Altbestand planen wir in Etappen. Nach der Analyse erhalten Sie einen belastbaren Zeitplan.

Ja. Über das Co-Management mit dem Microsoft Configuration Manager lässt sich die Verwaltung schrittweise in die Cloud überführen, ohne dass der laufende Betrieb unterbrochen wird. Wir planen die Reihenfolge so, dass jederzeit ein Rückweg bleibt.

Intune ist plattformübergreifend und in die Microsoft-Welt eingebettet, mit Stärken bei Windows und bei der Zugriffssteuerung über Entra ID. Jamf ist ausschließlich auf Apple spezialisiert und bietet dort den größeren Funktionsumfang. In gemischten Umgebungen lassen sich beide sinnvoll kombinieren.

Ja. Intune unterstützt macOS, iOS und iPadOS und lässt sich mit dem Apple Business Manager und dem Apple School Manager verbinden. Bei tiefergehenden Apple-Anforderungen empfehlen wir die Kombination mit Jamf – wir ordnen ein, was in Ihrem Fall trägt.

In vielen Fällen ja. Intune ist Bestandteil von Microsoft 365 E3 und E5 sowie von Business Premium. Ob Ihr Lizenzpaket den benötigten Funktionsumfang abdeckt oder Zusatzoptionen sinnvoll sind, prüfen wir vor der Einführung gemeinsam mit Ihnen.

Both formats are available and tailored individually.

• In-house – Denkform comes to you, preferably in the Rhine-Main region (Frankfurt, Wiesbaden, Mainz, Darmstadt)
• Nationwide – in-house training on request
• Online – live via video conference, fully interactive

Duration depends on format and scope.

• Compact introduction – 2 to 4 hours
• Half-day workshop – 3 to 4 hours
• Full-day training – 6 to 8 hours including exercises
• Multi-day programmes – available on request

Denkform trains all user groups within an organisation – adapted to needs and prior knowledge.

• End users – macOS, iOS and iPadOS in everyday professional use
• IT administrators – ABM, MDM, Jamf, iru, Relution
• Executives – Apple productivity tools and mobile workflows
• Educational institutions – teacher training and iPad rollout

Yes. iru is fully integrated with Apple Business Manager (ABM). Devices procured through ABM can be automatically enrolled in iru and configured ready for immediate use – without any manual setup by the IT team (zero-touch deployment).

iru's focus is on Apple operating systems (macOS, iOS, iPadOS). For mixed environments with Windows or Android, Denkform recommends combining iru for Apple devices with Microsoft Intune or another UEM solution for the remaining platforms. We support you with planning and integration.

iru and Jamf are both leading MDM solutions for Apple devices. iru is distinguished by its integrated identity and compliance platform – organisations get device management, passwordless authentication and automated compliance in a single product. Jamf offers a deeper ecosystem specifically for Apple-first environments and educational institutions. Which solution is the better fit depends on company size, IT infrastructure and compliance requirements. Denkform advises you independently.

iru is a cloud-based platform for endpoint management, identity management and compliance automation. It is particularly optimised for Apple environments and enables organisations to centrally manage Mac, iPhone and iPad devices, provision them securely and document them comprehensively. Denkform is an iru implementation partner in the Rhine-Main region and throughout Germany.

Products containing lithium-ion batteries – which include virtually all Apple devices such as MacBooks, iPhones, and iPads – are subject to special safety regulations for air, sea, and road freight during international transport. Denkform handles the correct declaration, labelling, and processing in accordance with applicable dangerous goods regulations (IATA, ADR). You benefit from our many years of experience and don’t have to worry about the regulatory details yourself.

Companies in the following European countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, the United Kingdom, Ireland, Iceland, Italy, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, North Macedonia, the Principality of Monaco, Montenegro, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, and Cyprus. Deliveries to other countries not listed here are possible on request.

Yes. In addition to the cloud version, Relution offers an on-premises option for organisations that wish to run the platform on their own infrastructure – for maximum data sovereignty.

Yes. Relution scales from a few devices to thousands of endpoints. The barrier to entry is low – especially for smaller organisations without their own IT department, Relution offers a straightforward, user-friendly interface.

Jamf specialises exclusively in Apple and offers the widest range of features in pure Apple environments. Relution is cross-platform and manages Apple, Android, and Windows through a single interface – with the added benefits of German hosting and GDPR compliance. We can advise you on which solution is a better fit for your infrastructure.

Yes. Relution fully supports iOS, iPadOS, and macOS – including integration with Apple Business Manager and Apple School Manager for automated enrolment and app distribution via the Volume Purchase Program (VPP).

Relution is suitable for businesses, schools, universities, government agencies, and public institutions of all sizes. The platform is particularly effective in situations where GDPR compliance, German hosting, or mixed device environments involving Apple, Android, and Windows are key considerations.

Consumer routers are designed for home and SOHO use. LANCOM is a professional business network solution with centralised management, advanced security features, VPN support, QoS and BSI compliance – built for businesses that require stability, scalability and regulatory compliance.

Yes. We plan the network together with you: site analysis, dimensioning, product selection, configuration and commissioning. On request, we also take on ongoing monitoring and administration.

Yes. LANCOM is platform-independent and works seamlessly in Apple-first environments as well as mixed Windows/Mac infrastructures. Denkform has hands-on experience with exactly these hybrid setups and handles the integration.

LANCOM offers solutions from small single-office setups to complex multi-site enterprise environments. Denkform advises you on which product line – Entry, SMB or Enterprise – matches your infrastructure and budget.

Yes. Denkform is an authorised LANCOM Bronze Partner. This means we source LANCOM products at partner conditions and hold certified expertise for consulting, planning and installation.

Yes. Many of our customers hire us not only for the initial implementation, but also for ongoing operations: licence management, updates, enrolling new devices, policy adjustments, and support in case of problems. Talk to us about a suitable support model.

Yes. Jamf Pro and Jamf Connect integrate directly with Microsoft Entra ID (Azure AD), Intune, and Microsoft 365. This allows Apple devices to be integrated into a mixed Windows/Apple environment without having to set up a separate infrastructure. Denkform has experience with precisely these types of hybrid deployments.

For a single device, the calculation is straightforward. For a fleet of 20, 50 or 100 devices, AppleCare+ typically pays for itself through avoided repair costs after just a few incidents per year – with the added benefit of fixed monthly costs for predictable budgeting.

AppleCare+ can only be taken out for new or near-new devices. For older devices outside the AppleCare window, we'll work with you to explore alternatives.

Yes. For business customers, AppleCare+ is available for larger device quantities. Denkform handles the booking and management centrally for your entire Apple fleet.

AppleCare+ must be taken out within 60 days of the device purchase. We recommend booking it directly at the time of purchase through Denkform – it saves an extra step later.

AppleCare is the free standard warranty that comes with every Apple device. AppleCare+ is the paid extension programme that additionally covers accidental damage, liquid damage and an extended warranty term.

Adobe Document Cloud and the other cloud services comply with GDPR requirements. For EU companies, we recommend signing the Data Processing Agreement (DPA) with Adobe – we can help you with this.

Yes. Denkform specialises in international IT Fulfillment. We deliver and license Adobe products worldwide – including customs clearance and country-specific compliance consulting.

Yes. We will set up the Adobe Admin Console for you, create user groups, and assist with integration into your existing identity management system (e.g. Azure AD/SSO).

Yes. Adobe offers single-product subscriptions for Acrobat, Photoshop, Premiere Pro, and other tools. We can help you find the most economical licence combination for your team.

Jamf Connect enables:

• Single sign-on: Users can log in to Mac devices with their cloud identities (e.g. Okta, Microsoft Azure).

• No need for Active Directory: No traditional Active Directory binding is required, which simplifies the IT infrastructure.

• Central access management: IT administrators can control access rights and authentication policies centrally.

Jamf Protect provides the following security features for macOS devices:

• Malware protection: Detection and blocking of malware in real time.

• Threat detection: Identification of unusual activity and potential security risks.

• Compliance monitoring: Ensuring that devices comply with the defined security policies.

Jamf School was developed specifically for the needs of schools and offers:

• Central device management: Teachers can configure student devices, provide apps and define access rights.

• Classroom management: Options for controlling devices during lessons to keep students focused.

• Security features: Protecting student data and ensuring a safe digital learning environment.

All Apple products are supplied with a German power supply and the corresponding voltage. The Apple World Traveler Kit can be used for international use. We also support registration in Apple Business Manager (ABM) and Apple School Manager (ASM) free of charge, provided the corresponding organisation numbers are available.

For companies outside Germany, payment by bank transfer is possible. Please feel free to contact us about the requirements for this. Any transfer fees incurred for payments from abroad are borne by the customer.

Denkform offers comprehensive IT Fulfillment services for companies, including the procurement, storage and shipping of IT products within the EU and EFTA. We also handle the integration of Apple devices with MDM solutions and export to certain overseas countries in compliance with all applicable regulations.

Kerio Operator is an IP telephone system that provides companies with flexible and efficient VoIP communication. Features include call forwarding, voicemail-to-email, conference calls, queuing and call parking. It is managed via a user-friendly, web-based interface that enables quick setup and easy customisation. Thanks to support for the SIP protocol, Kerio Operator is compatible with many VoIP phones and services.

Kerio Control offers a comprehensive firewall and UTM solution for companies. It protects networks with deep packet inspection, intrusion prevention system (IPS), VPN connectivity and content filtering. The firewall analyses data traffic, blocks threats in real time and enables detailed user control. In addition, regular security updates and the integrated web filter ensure reliable protection against cyberattacks.

GFI and Kerio products can be flexibly integrated into existing IT infrastructures. GFI LanGuard provides automated patch management and network security, while GFI MailEssentials protects your email traffic from spam and malware. Kerio Connect provides you with a powerful email and groupware solution that is seamlessly compatible with existing systems. Kerio Control provides comprehensive network security and VPN connectivity, while Kerio Operator provides a modern VoIP telephone system for efficient corporate communications. All solutions are available both on-premises and as hosted services.

The devices are delivered as quickly as possible after the contract is signed. If desired, the devices can be set up "out of the box" so that they are ready for immediate use.

Yes, in addition to the hardware, setup, commissioning, transport, software licences, warranty extensions and support services can also be included in the leasing contract.

If you have added AppleCare+ or insurance, repairs and replacement devices are covered. Otherwise, the device can be repaired or replaced after consultation with the lessor.

Yes, AppleCare+ can be added as an additional option. You then benefit from:

• Extended hardware warranty

• Fast replacement of defective devices

• Technical Apple support around the clock

Apple Financial Services (AFS) is a leasing model specifically tailored to Apple products, offering low rates, flexible upgrades and easy management of your IT equipment.

Yes, many leasing contracts offer the option of upgrading to new devices during the term, so that your IT is always up to date.

At the end of the contract term, you have various options:

• Return of the devices to the lessor

• Purchase of the devices at market value

• Extension of the leasing contract

• Exchange for newer models

You can lease a wide range of Apple devices, including:

• MacBook Pro, iMac, Mac mini

• iPhone & iPad (incl. Pro models)

• Apple accessories & peripherals

• AppleCare+ and warranty extensions

Depending on your requirements, you can choose between 15, 18, 24, 30, 32, 36 or even 50 months. The term can be flexibly adapted to your business requirements.

Leasing offers you flexible financing that allows you to use your IT infrastructure without a high initial investment. You always stay up to date with the latest technology, have predictable costs and can simply replace or take over devices at the end of the term.

• FileMaker training for beginners & advanced users
• FileMaker support for FileMaker development & administration
• Individual solutions & consulting
  

The training courses include:

• FileMaker fundamentals of database development
• FileMaker Go & mobile solutions
• FileMaker scripting and automation techniques
• FileMaker MBS Plugin workshop for advanced functions

These training courses enable companies to efficiently develop & manage their own FileMaker solutions.

FileMaker supports data migration from:

• Excel, Access & CSV files
• SQL databases (MySQL, PostgreSQL, Microsoft SQL Server)
• Old FileMaker versions

Thanks to automatic import functions, existing data can be transferred quickly and securely.

Yes! Business processes can be automated with Claris Connect:

• Automatic data synchronisation between systems
• Automatic email notifications & reminders
• Reports & dashboards with real-time data

Thanks to the REST API, FileMaker can be connected to over 100 third-party tools.

FileMaker Go offers the following specifically for iPhone & iPad:

• Offline mode for use on the go
• Mobile data capture & real-time synchronisation
• Integration with camera & GPS for location data
• Push notifications via Push4FileMaker

This allows field staff, doctors or service technicians to work on the move.

FileMaker Cloud is available via the Amazon Web Services (AWS) Marketplace. Advantages:

• No in-house server infrastructure required
• Automatic updates & maintenance by Claris
• Access from anywhere – ideal for remote teams
• High level of security thanks to AWS data centres

Alternatively, FileMaker can also be operated on-premises on your own servers.

FileMaker offers comprehensive security features, including:

• AES-256-bit encryption for stored data
• SSL-secured data transfer for web & cloud connections
• Access Control Lists (ACL) for user administration
• Active Directory & Open Directory integration for enterprise environments

In addition, FileMaker supports an Encryption At Rest (EAR) function that protects stored data from unauthorised access.

Claris FileMaker can be connected to other systems via the following standard interfaces:

• ODBC/JDBC – connection to SQL databases such as MySQL, PostgreSQL or Microsoft SQL Server
• XML & PHP – Web service connection and data integration
• FileMaker Data API – REST API for connecting to third-party applications
• Claris Connect – Automated workflows between FileMaker and other applications (e.g. CRM, ERP, online shops)

Thanks to these interfaces, FileMaker can be seamlessly integrated into existing IT infrastructures.

Unlike SQL databases such as MySQL or PostgreSQL, FileMaker is a hybrid low-code system. Advantages:

• Fast customisation & development times
• No complicated SQL programming required
• Visual database creation & automation
• Optimised for Mac & iOS – but also runs on Windows & Web

FileMaker combines the flexibility of a no-code platform with the functionality of a relational database.

There are three main licence models:

• User Licence – Each user requires their own licence
• Concurrent Connection Licence – Allows a fixed number of concurrent users
• Site Licence – Companies purchase one licence for all employees

In addition, there are various purchase and rental options (Retail, VLA, AVLA, SLA), depending on company size and requirements.

The FileMaker platform consists of several modules:

• FileMaker Pro – Desktop app for creating and using databases
• FileMaker Go – Mobile version for iPad & iPhone
• FileMaker Server – Server-based solution for sharing data
• FileMaker WebDirect – Access databases directly from your web browser
• Claris Connect – Workflow automation & integration with third-party providers
• Claris Studio – Cloud-based developer toolset for web applications

These components enable scalable and secure data management, both locally and in the cloud.

Our support team accompanies you from the initial consultation through to long-term support. This includes:

• Individual training courses & workshops
• Technical support by phone, email or remote access
• On-site installation & Apple hardware consulting
• Regular software updates & further developments

Yes! tomedo® offers quarterly software updates that contain new functions, legal adjustments and optimisations. These updates can be uploaded to the server with one click and automatically installed on all workstations.

The KBV-certified video consultation in tomedo® offers:

• Secure peer-to-peer connection with the highest level of data protection
• Direct integration into the patient record & appointment scheduling
• Live document exchange & joint editing during the consultation
• Compatibility with all common browsers & mobile devices

Yes, tomedo® meets all data protection and security requirements:

• GDPR & KBV certification for medication prescription & billing
• End-to-end encryption for patient data
• Secure VPN connection for external access
• Regular software updates for maximum security

tomedo® reduces administrative effort through numerous automations:

• Live billing error checks & AI-supported billing code suggestions
• Automatic patient admission & digital medical history forms
• Appointment & recall notifications by SMS & email
• Integrated working time recording & duty rostering
• Action chains for recurring treatments & diagnoses

Yes! tomedo® enables mobile working with:

• iPad & iPhone apps for mobile documentation
• Secure VPN connection for remote access to patient data
• Offline mode for home visits & rounds
• Dictation function & photo upload directly into the patient file

tomedo® is specially developed for Apple hardware and runs optimally on:

• Mac (macOS clients & server solutions)
• iPad & iPhone (mobile use with synchronised data)
• Apple Watch (patient to-dos & appointment reminders)
• Scanners, printers & medical devices (via GDT/DICOM interfaces)

Yes, tomedo® is suitable for all medical specialties and offers a variety of specialist modules, including:

• Psychotherapy, dermatology, ENT, paediatricians, ophthalmologists, orthopaedics, rheumatology and many more
• Specialised forms & billing options
• Customisable workflows for different specialist areas

tomedo® offers complete support for:

• KV billing (EBM, HzV, selective contracts)
• Private billing (GOÄ, GebüH, PVS/PAD interfaces)
• BG billing (UV-GOÄ incl. DALE-UV connection)
• Automatic error checking & AI-supported billing optimisation

Thanks to the live billing error list, errors are recognised immediately and can be corrected before billing.

We support you with a smooth transition to tomedo®. Our team will check the compatibility of your existing patient data, carry out a secure data migration and ensure a customised setup. This ensures that your practice remains fully operational during the changeover.

STARFACE supports a wide range of IP telephones, DECT systems, headsets and conference telephones. Existing end devices, door intercom systems and fax machines can also be integrated.

STARFACE offers three operating models:

• STARFACE Appliance – Local hardware telephone system for maximum control
• STARFACE VM Edition – Virtual solution for companies with their own IT infrastructure
• STARFACE Cloud – Maintenance-free solution with maximum scalability

With STARFACE Flip, companies can switch flexibly between these operating modes.

No, STARFACE 365 is a rental model. Once the contract term has expired, the system cannot be purchased, but only extended or booked again.

Our certified STARFACE technicians accompany you from the initial consultation through to commissioning. Afterwards, you benefit from:

• Regular software updates & security patches
• Remote support for fast troubleshooting
• Personal advice from STARFACE experts
• Detailed instructions for easy administration
• Individual maintenance contracts for maximum reliability

STARFACE relies on modern security standards to protect your telephony from attacks and data loss:

• Encrypted VoIP communication (SRTP & TLS)
• Firewall integration & VPN support
• Secure authentication & user rights management
• Automatic software updates for continuous security
• Separate systems in the cloud to protect client data

Yes! STARFACE is ideal for companies with multiple locations. The cloud and VM solutions allow companies to use a central telephone system for all locations. Cross-location phone numbers, conference calls and shared address books are also possible.

STARFACE enables your employees to work from anywhere – whether in the office, at home or on the move. Thanks to iFMC (Integrated Fixed Mobile Convergence), smartphones can be used as extensions. In addition, softphone clients for Windows, macOS, iOS and Android are available. This keeps all employees seamlessly integrated into corporate communication.

STARFACE offers CTI integration (Computer Telephony Integration) and a TAPI interface that enables a connection to common CRM and ERP systems such as Salesforce, Microsoft Dynamics or SAP. This links incoming calls with customer data so that your employees can see relevant information directly and work efficiently.

High data quality creates sustainable added value by:

• enabling more efficient processes,
• reducing error costs,
• supporting better decisions,
• increasing user or customer satisfaction.

• Introducing clear data governance: Defining guidelines for data management.
• Data maintenance and optimisation processes: Error checking and monitoring as early as data entry.
• Employee training: Raising awareness of guidelines and processes.
• Technical solutions: Using suitable tools to control and improve data quality.

Duplicates are double entries in databases caused by different spellings (e.g. “Müller” vs. “Mueller”). They are often the result of human error and can significantly impair data quality.

The main causes can be divided into four groups:

1. Organisational problems: No clear responsibility for data management.
2. Lack of data governance: No defined guidelines or checks when data is transferred.
3. Human error: Insufficient training and unclear processes lead to duplicates or inconsistencies.
4. Technical challenges: Unsuitable database structures or tools for data control.

Data is of high quality if it:

• is accessible and editable,
• is presented in a comprehensible, uniform and consistent way,
• is relevant, up to date and complete and can be used to create value,
• is consistent, credible and error-free.

Data quality is crucial for generating added value from data and making value-adding decisions. In the age of big data, it is essential that data is suitable and “fit for use” for the respective purpose.

We offer you all-round support with solutions from a single source that guarantee you direct, rapid and sustainable success.

Yes, we are authorised and certified as developers by renowned manufacturers. This enables us to guarantee professional and tested solutions at the highest level.

Our services offer you:

• High-end quality: Solutions that meet the highest standards,
• Many years of project experience: An experienced team that implements complex requirements,
• IT expertise: Developed by qualified and certified specialists,
• Up-to-date: We rely on progressive development and state-of-the-art technologies,
• Training: Didactically high-quality training courses that optimally prepare your teams.

We support you in all phases of development:

• Idea: Support with the concept and initial planning,
• Planning & development: Systematic and qualified implementation of your requirements,
• Roll-out: Smooth integration of the software into existing processes,
• Support: After roll-out, we offer fine-tuning and ongoing support.

Customised software development offers individual solutions that are specifically tailored to the needs and goals of a company – regardless of the industry. These solutions are flexible, scalable and enable sustainable success.

We support companies through:

• Consulting: Analysis of existing processes and requirements,
• Development: Creation of individual software solutions,
• Optimisation: Adaptation of workflows and operating procedures for maximum efficiency.

Mobile devices such as smartphones and tablets help to make business processes more flexible. They enable:

• Immediate access to decision-relevant information,
• Improved communication and collaboration,
• Location-independent ways of working.