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AppleCare: Your protective shield for every Apple adventure
With AppleCare, you are not only well equipped but also fully protected – for every adventure your Apple device has in store.
1
Comprehensive protection
Apple's standard warranty covers manufacturing defects – nothing more. AppleCare+ goes significantly further: accidental damage such as cracked screens, liquid damage and component failures are all covered. For businesses with multiple devices, that means predictable repair costs instead of unexpected one-off invoices.
What AppleCare+ covers:
- Accidental damage (screen, housing, liquid)
- Hardware defects beyond the standard warranty period
- Battery replacement when capacity drops below 80%
- Priority repair at Apple Stores and authorised service centres
2
Prioritised support
With AppleCare, your employees and IT managers get direct access to Apple expert support – by phone and chat, prioritised over standard support. For large organisations, Apple also offers dedicated OS Support contracts with various service levels.
AppleCare OS Support – tiers for businesses:
- Extra Contact – Extended access for smaller teams
- Select – Prioritised support with shorter response times
- Preferred – Dedicated Technical Account Manager
- Alliance – Highest service tier for enterprise environments
Covers accidental damage and other issues.
Fast access to Apple experts for technical support.
Convenient repair options at Apple Stores or authorised service providers.
Extends the standard warranty for your device.
3
Simple repairs
AppleCare holders benefit from prioritised repair processes. Particularly relevant for businesses: with its Self Service Repair programme, Apple makes it possible to carry out certain repairs yourself using genuine parts – ideal for IT departments with their own technician team.
Your repair options with AppleCare:
- Repair at the Apple Store
- Authorised Apple service centres across Germany
- Mail-in repair with express replacement
- Self Service Repair for selected models
4
Longer warranty period
Apple devices are typically used for 3–5 years. AppleCare extends warranty coverage accordingly, protecting the entire productive lifecycle of a device. Especially in combination with a leasing agreement, AppleCare provides complete cover – from commissioning through to return.
Denkform tip: On request, we book AppleCare directly when you purchase your devices – including for larger order quantities and international deliveries. Also ask us about our own Denkform warranty extensions for devices and manufacturers outside the Apple ecosystem.
5
Access to software support
In addition to hardware protection, AppleCare also offers support with software questions, including operating system updates and app issues.
AppleCare OS Support contracts for large organisations:
- Extra Contact
- Select
- Preferred
- Alliance
